MRO Hardware, A OneMonroe Company, is Committed to Customer Satisfaction, We strive for Continuous Improvement in our Products and our People. Monroe is AS9100D & ISO 9001:2015 certified and has a diverse customer base of manufacturers, distributors and catalog-houses across several vertical markets including aerospace/defense, automotive, medical, transportation and many more.
We are committed to improve and meet or exceed our customers’ expectations. In order to meet this commitment, all employees strive to fully meet our customers’ expectations and to continually improve the quality and delivery of our products. See below on ways we strive to make this commitment:
Rochester Hills, MI – AS9100D and ISO 9001:2015 | Melbourne, FL – AS9100D and ISO 9001:2015 | Zeeland, MI – ISO 9001:2015 | North Port, FL – ISO 9001:2015 | Irvine, CA – ISO 9001:2015 | Lodi, NJ – ISO 9001:2015
Quality Policy – Our Quality Policy is understood and implemented at all levels of our organization encompassing the quality of our product and the quality of our service.
Customer Purchase Order Review – Procedures are in place to review all customer orders and contracts to assure our customers’ requirements will be met.
Document and Data Control – All documents pertaining to methods and procedures used by us are controlled and updated to ensure that only current revision documents are utilized.
Purchasing – Purchasing procedures have been established to assure that we purchase only from approved vendors.
Process Controls – Process control documents work instructions defining all methods to control quality of our product and service.
Inspection and Testing – Inspection and testing procedures establish methods to insure all incoming product is inspected to ensure conformance to prints prior to storage or being released. Statistical techniques are used to verify acceptability of products.
Control of Inspection and Measuring Equipment – Monroe has established methods for the control and calibration of all inspection, measuring and test equipment.
Inspection Status – Procedures are established outlining the inspection of all products throughout all processes and records are maintained identifying the status of products from receiving through storage to delivery.
Corrective and Preventive – Corrective and preventive action procedures outline measures to eliminate causes of actual or potential non-conformities. Procedures are outlined determining the corrective action required to eliminate the cause of a non-conformity.
Handling, Packaging and Delivery Procedures – Procedures have been established defining methods used for product handling, storage, packaging, preservation and delivery of products.
Training – Training records are kept on all employees to assure complete and ongoing training.
Internal Quality Audits – Internal Quality Audits are continuously performed to verify that quality activities and related results comply with planned procedures and to determine the effectiveness of Monroe Quality Systems.